Privacy Policy

1. Introduction

SilverGrovePark ("we," "us," or "our") is dedicated to preserving the privacy of our users. This Privacy Policy outlines how we manage, utilize, reveal, and safeguard your data when you visit our website silvergrovepark.sbs or utilize our yacht charter services.

By accessing our services, you are agreeing to the data handling practices outlined in this document. This policy adheres to the privacy laws including the Personal Information Protection and Electronic Documents Act (PIPEDA) and other pertinent privacy legislation in Canada.

2. Information We Collect

2.1 Personal Information

The types of personal information that you choose to provide to us include:

• Reservations for yacht charters
• Communications with us via our website or telephone
• Newsletter sign-ups
• Completing forms on our website
• Taking part in surveys or special offers

Said information may encompass:

• Your name and contact details (such as email, phone number, and postal address)
• Financial information for payments (handled securely by third-party entities)
• Preferences and specifications related to yacht charters
• Information for emergencies
• Details regarding food allergies or health-related information (when provided)

2.2 Automatically Collected Information

Detailed information about your equipment and visitation patterns are gathered automatically when you browse our site:

• Geolocation and IP data
• Types and versions of web browsers used
• Webpages viewed and duration of site visit
• Source websites
• Details regarding your device (model, display resolution, etc.)

2.3 Cookies and Tracking Technologies

To improve your browsing experience on our site, we utilize cookies and related tracking tools. These technologies facilitate us in:

• Storing your preferences
• Analyzing site usage and its performance
• Serving tailored content
• Enhancing our offerings

Your preferences for cookies can be adjusted in your browser settings or through our cookie consent tool.

3. How We Use Your Information

The purposes for which we utilize the data we collect are:

• Service Provision: For the facilitation of yacht charter services, reservation processing, and communication regarding bookings.
• Customer Service: For addressing your concerns and providing assistance when needed.
• Transaction Handling: For managing transactions and related billing processes.
• Safety and Security: To safeguard our operations and to prevent fraudulent activities.
• Marketing: With your permission, to send promotional material and updates.
• Site Enhancement: To evaluate usage and augment our website's functionality.
• Compliance with Laws: For adherence to applicable legal standards and regulations.

4. Information Sharing and Disclosure

Your personal data will not be sold, exchanged, or leased to external parties. However, there are instances where we might share your information:

4.1 Service Providers

Information is sometimes shared with third-party service providers who facilitate in various operations such as payment processing, website maintenance, email marketing, data analysis, and customer service.

4.2 Legal Obligations

There are circumstances when disclosure of your data is necessary, for legal processes, court orders, during emergencies, or to investigate possible fraudulent or illegal activities.

4.3 Business Transitions

As part of a merger, acquisition, or asset sale of the business, your data may be included in the transferred assets.

5. Data Security

We employ suitable technical and organizational safeguards to protect personal data against unauthorized access, alteration, exposure, or destruction. These encompass encryption, secure servers, controlled access, consistent evaluations, and educating our staff.

Please note, however, that there is no method of transmission over the internet, or method of electronic storage that is completely secure. We are therefore unable to promise complete security of your data.

6. Data Retention

Your personal data is retained only for the necessary time to fulfill the purposes it was collected for or as mandated by law. The usual durations could be:

• Bookings for charters: 7 years for tax and legal purposes
• Marketing interactions: Until you choose to unsubscribe or request deletion
• Website analytics: 24 months
• Customer Support: 2 years following the last contact

7. Your Rights and Choices

You hold certain rights which include obtaining access to, modifying, erasing (as permitted by law), porting data, opting out of marketing communications, and managing cookies. To utilize these rights, please reach out to us via the contacts provided below.

8. External Services

8.1 Google Analytics

To assess website traffic, we make use of Google Analytics. You can opt out through the Google Analytics Opt-out Browser Add-on.

8.2 Social Media Platforms

We may include links to social media pages, and it's important to note that they have their own privacy protocols.

8.3 Payment Processing

All payment transactions are facilitated through compliant third-party processors in accordance with PCI DSS regulations.

9. Global Data Transfers

It is possible that your information might be transferred to and processed in countries apart from Montenegro. In these cases, we apply protections in accordance with the relevant privacy laws.

10. Protecting Minors

Our services are not intended for children under the age of 13, and we do not knowingly gather their personal data. If you suspect that we might have unintentionally collected data from a child, please get in touch with us promptly.

11. Changes to This Privacy Policy

We may modify this Privacy Policy to mirror changes to our data handling practices or for other lawful reasons. We will inform you of changes by posting the revised policy on our website, reaching out to registered users via email, or displaying a notification on our site. Continued utilization of our services after the update takes effect implies you acknowledge and accept these changes.

12. How to Reach Us

For any questions regarding this Privacy Policy or our data handling practices, you can contact us at:

13. Compliance with Google Ads User Consent Policy

In line with the Google Ads user consent policy, we maintain compliance. Adjustments to your cookie and tracking preferences can be made anytime through our cookie control settings.